Thank you for shopping with Wixetech. We want you to be fully satisfied with your purchase. If you are not completely satisfied with your product, we are here to help.

1. Return and Refund Eligibility

• You can return your product within 30 days of receiving it for a full refund or exchange, provided the item is in its original condition (unused, unaltered, and with all original packaging and tags intact).
• The following items are not eligible for a return or refund:
  • Items that have been worn, used, or altered.
  • Any item that is returned more than 30 days after delivery.
  • Sale or clearance items (unless specified otherwise).

2. How to Initiate a Return

• To initiate a return, please contact our customer service team within 30 days of receiving your item.
• Please include your order number, the reason for return, and any relevant details about the product you are returning.
• Once your return is authorized, we will provide instructions on how to return the item to us. You are responsible for the return shipping costs unless the return is due to a defective or incorrect product.

3. Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If your return is approved, we will process your refund to your original payment method within 7-10 business days.
• Refunds may take additional time to appear in your account depending on your payment provider or bank.

4. Exchange Policy

• If you would prefer an exchange rather than a refund, please let us know when you initiate the return. You may exchange your product for an item of equal or lesser value, subject to availability.
• If the new product is of higher value, you will be responsible for the price difference.

5. Defective or Damaged Products

• If you received a defective, damaged, or incorrect item, please contact us immediately. We will arrange for a return and provide a replacement or full refund, depending on your preference.
• We may require photos of the damaged or defective item to process your claim.

6. Non-Refundable Charges

• Shipping fees are non-refundable unless the return is due to a defective or incorrect item.